Automation & AI

Visual flow builder. Event-driven triggers. AI agents trained on your data. Multi-channel orchestration without code.

System Architecture

Event-Driven Orchestration Engine

Flows are directed acyclic graphs executed by a distributed orchestration engine. Each node is a discrete action — send a message, evaluate a condition, call an API — executed in sequence or parallel based on runtime state.

Triggers arrive via webhook, schedule, API call, or message reply. The engine evaluates the flow graph, resolves variables from the trigger payload, executes each node, and logs every step for audit and optimization.

01 PROTOCOL

24/7 AI Resolution

AI Assistant handles FAQ, order status, and lead qualification across SMS, WhatsApp, and web chat. Trained on your product docs and FAQs. Escalates to human agents with full conversation context. Resolution rate: 80% without human intervention.

02 PROTOCOL

Event-Driven Workflows

Triggers: API events, webhooks, schedules, form submissions, message replies. Branches: conditional logic, A/B splits, time delays, timezone-aware sends. Channels: SMS, WhatsApp, Email, Voice in one flow. Visual canvas, no code required.

03 PROTOCOL

Continuous Optimization

Every flow run logs conversion metrics. A/B test branches auto-select winners. Send-time optimization learns when each recipient engages. Abandonment detection triggers recovery sequences. Flows improve with every execution.

Manifestations

Powered by Nature.
Engineered for Scale.

Node 01

Conversations API

Unified inbox for SMS, WhatsApp, email, and web chat. Single API for all inbound and outbound messages.

  • Single InboxSMS, WhatsApp, email, web chat in one conversation view
  • Skill-Based RoutingRoute by language, topic, or agent availability
  • Full TimelineEvery message, call, and interaction in chronological order
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Node 02

Flow Studio

Visual flow builder for multi-channel automation. Event triggers, conditional branches, and API integrations.

  • Visual CanvasDrag-and-drop flow builder with real-time preview
  • Multi-Channel StepsSend SMS, WhatsApp, Email, Voice in one flow
  • A/B Split TestingTest branches and auto-select winning variants
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Node 03

Alerts & Notifications

Mission-critical alerting for operations teams. Priority routing, escalation rules, and on-call scheduling.

  • P1 BypassCritical alerts skip all queues for instant SMS and voice delivery.
  • Escalation ChainsAuto-escalate unacknowledged alerts to PagerDuty, Opsgenie, or direct call.
  • On-Call SchedulesRotation schedules with coverage verification and calendar sync.
  • 50+ IntegrationsDatadog, Grafana, Prometheus, Sentry, New Relic, and more.
  • Alert GroupingDeduplicate and group related alerts to prevent notification fatigue.
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Node 04

Surveys & Feedback

Collect customer feedback and NPS scores through automated conversational flows.

  • Conversational SurveysNatural language surveys via SMS, WhatsApp, or web chat.
  • NPS & CSATBuilt-in Net Promoter and customer satisfaction scoring.
  • Branching LogicDynamic questions that adapt based on previous responses.
  • Multi-ChannelDeploy surveys via SMS, WhatsApp, Email, or web widget.
  • Response AnalyticsAggregate and analyze feedback with sentiment detection.
  • Automated TriggersTrigger actions based on survey responses and scores.
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Node 05

Ignite

AI-powered marketing that runs itself. Trend intelligence, lead discovery, and content on autopilot.

  • Trend IntelligenceReal-time monitoring across Google Trends, X, Reddit, YouTube, TikTok. Spots patterns before competitors.
  • Opportunity EngineScans 50+ data sources for untapped keywords, competitor gaps, and seasonal trends. Prioritized daily.
  • Lead DiscoveryFinds and scores potential customers across LinkedIn, X, Instagram. Auto-generates personalized outreach.
  • Smart AI TeamMultiple AI models debate and cross-check your strategy for maximum reliability. Consensus-driven.
  • Auto SchedulerCron-based autopilot for posts, emails, analyses, and campaigns. Pause, resume, or run-now.
  • Compliance GuardPlatform-specific policy checking before content goes live. Prevents account bans and flags risky content.
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